All orders are taken via our website www.spoiltbydesign.co.uk Spoilt By Design is a trading name of Capital Mergers & Acquisitions
Once payment has been received via our online payment service provided by STRIPE and PayPal you will receive a confirmation e-mail to your specified e-mail address confirming your order.
It is the customer’s responsibility to notify us of any errors or changes required within 24 hours of receipt of confirmation.
It is the customer’s responsibility to advise us of non-receipt of the confirmation e-mail.
Our products are manufactured from an Aluminium Composite Panelling. These 3mm thick panels are comprised of 3 sections, 2 aluminium faces and a central rubber core. This is beneficial to the insulation of the coop and strength of build.
It is the customer’s responsibility to ensure that they know what it is that is being ordered. We print bespoke designs directly to the aluminium, to give each coop its own wood effect or funky design. If the customer mistakes the printed aluminium for a wooden variant we cannot be held responsible. All information regarding each coops/products structural design, print and size is shown within the product page.
It is the customer’s responsibility to check the size quoted will be suitable for the amount of nesting birds. We can only advise to maximum capacity and do not recommend over filling the coop.
Occasionally we may improve structural designs on a coop, in which case you may receive a superior product in terms of design and build.
We reserve the right to alter the customers designed product if we feel production may be hindered due to sizing or layout limitations.
Any colour samples shown on screen may differ slightly from the physical colour of the material due to different screen resolutions and colour settings. Colours shown on screens are digitally enhanced by contrast conditions on the computer or device being viewed upon.
All payments received are dealt with by the STRIPE or PayPal Payment Gateways.
All credit card numbers are encrypted when the order is placed using 128 bit encryption SSL Secured.
No customer credit card numbers are either viewed or store.
All prices stated are shown inclusive of VAT at the current rate of 20%.Please refer to your confirmation e-mail for a VAT invoice.
All items are dispatched from:
Spoilt, Maytham Farm, Maytham Road, Rolvenden, Kent, TN17 4QA
All items are usually dispatched within 5 working days*, If we are unable to dispatch within the stated time frame we will contact you with an estimated dispatch date.
Dispatch will be to the specified delivery address and once signed for will become the sole responsibility of the customer.
Orders that have not been received within 15 business days after dispatch should be reported to us directly and we will endeavour to track the order. Please do not report an item missing until 15 business days has expired from dispatch.
You have 30 Days to return a product if you change your mind from the date received.
To be eligible for a return, the item must be unused and in the same condition as received and returned in its original packaging.
Once we have received your item, we will inspect and notify you of receipt and will notify you on the status of your return/refund after inspecting the item. If approved for a refund, we will then initiate the refund back to original source of payment. This can then take around 1-5 days to be received depending on method of payment.
The customer will be responsible for paying for any returned postage costs. (Unless damaged, in which case this will be our place to arrange a collection or come to some agreeable solution).
We reserve the right to cancel the contract at any time.
Each product will be made to the customers specification or specification shown within the product page. Occasionally we may improve structural designs on a coop, in which case you may receive a superior product in terms of design and build.
spoiltbydesign.co.uk will not be responsible for any mistakes or errors made by the customer.
If your order is not manufactured to your instructions you have a right to cancel the contract, return the goods at the customers expense and receive either a full refund or replacement goods.
All of our products carry a 12 month warranty.
Any claim under our guarantee must be supported with visual evidence prior to any settlement being authorised.
The customer shall indemnify and keep indemnified www.spoiltbydesign.co.uk against all claims, costs, demands and expenses against the Company or any of its employees, howsoever incurred, arising out of the printing or distribution by the Company of any matter that is or may be unlawful, criminal, tortuous or libellous, or that infringes or may infringe any copyright, patent or design.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.
With the new General Data Protection Regulation being introduced as of 25th May 2018, here we lay down our process to how we store and handle customer data/information.
We, as the “Data Handlers” store customer data supplied to us by the consumer at checkout stage of our website. This information consists only of the following; Name, Email address, Billing/Delivery address, and Phone number.
Any payment details are managed by third party subcontractors “Data Controllers” STRIPE, PAYPAL.
Delivery details are then managed by ourselves and shared with required couriers; Royal Mail and APC Overnight.
Each third party subcontractor we entertain, are committed to keeping your data confidential.
Data stored by ourselves is removed and destroyed after 3 years (due to certain guarantees we offer).
During this time, if you wished for your information to be deleted, you must provide notice of this request to us. Your information will then be removed from our database.
All images, designs, data and text are the reserved property of spoiltbydesign.co.uk.
Any copyright infringement of the site and/or any of its contents will be reported to the appropriate body and dealt with in accordance of the law.